Customer Success Manager
Onboards and renews SaaS customers; 3 to 6 years. Edit the bands and location, then paste into your careers page or job board.
Customer Success Manager Location: Pune (hybrid) · Experience: 3 to 6 years About the role Own a book of 40 to 60 mid-market customers: onboard them well, keep them successful, and renew and expand them. Responsibilities - Run onboarding plans and drive time to first value - Hold quarterly reviews with clear outcomes and next steps - Spot risk early from usage and support signals and act on it - Own renewals and identify expansion Must have - 3+ years in customer success or account management for SaaS - Comfortable with data and product; you can demo without help - Fluent English and Hindi Nice to have - HR tech or fintech customers - Experience with a CS platform What we offer - Competitive CTC with variable pay - Hybrid, Pune