Refund & Cancellation Policy

1. Free trial first

Every organisation gets 14 days of the Growth plan free, without a card. Use that time to import your data and run a real pipeline before paying.

2. Cancelling

Owners can cancel from Settings → Plan & billing at any time. Cancellation stops future charges; the plan stays active until the end of the period already paid for, then the workspace becomes read-only. Yearly plans are not renewed automatically after cancellation.

3. Refunds

• First payment: full refund if requested within 7 days of the first paid period starting, for any reason.
• Renewals: not refundable, except where we failed to provide the service (see 4).
• Duplicate or mistaken charges: refunded in full.
• Seat reductions: apply from the next renewal; unused seats in the current period are not refunded.

4. Service failure

If HireZeta is unavailable for more than 24 consecutive hours in a month due to our systems, we will credit a pro-rated amount for the downtime, or refund it on request.

5. How refunds are paid

Refunds go back to the original payment method through Razorpay within 5-7 business days of approval. GST on refunded amounts is reversed on the credit note we issue.

6. How to ask

Email support@hirezeta.io from the Owner's address with the invoice number. We reply within 2 business days.